Privacy Policy
Move with Turia
Last updated: May 2026
Fenua Ventures Pty Ltd ATF Pitt Hoskin Trust trading as Turia Pitt International (ABN 61 952 639 684) (“Turia”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we intend to meet our obligations under the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988 (Cth) (“Privacy Act”) in relation to the personal data we collect from all our customers from around the world, and other related laws where applicable.
Our Privacy Policy details the sort of information Turia may collect about you, how Turia may use and disclose your personal information, and how Turia aims to protect your information when you deal with us across our various platforms and brands.
By accessing, browsing or using any website owned and/or operated by Turia (each a “Site”), by purchasing our products, or otherwise providing your information to us, you acknowledge that you have read and understood this Privacy Policy, agree to the practices described in this Privacy Policy, and agree to be bound by this Privacy Policy. Since this Privacy Policy is subject to change without prior notice, you should check back on this Privacy Policy regularly. All changes are effective from the date we post the revised Privacy Policy. In particular, by continuing to use the Site(s) after the Privacy Policy has been varied or by otherwise providing your information to us, you agree to be bound by the variation.
Information We Collect
We may collect personal Information you provide in the following ways, or as otherwise allowable under law:
+ Visit our Sites(s);
+ Purchase a program;
+ Create an account;
+ Subscribe to email updates, our mailing lists or other services; or
+ Contact us.
We aim only to collect personal information that is necessary to carry on our business and to supply you with the goods and/or services that you have contracted or requested us to provide. However, we may also collect information about you to do internal research and to conduct market research for our own purposes.
We may collect the following personal information:
+ Name;
+ Contact details such as your telephone or mobile number and email address;
+ Account login information; and
+ Other information that you provide to us, such as workplace/place of business, date of birth, title or gender.
While we endeavour to only collect personal information from you directly, we may also collect information from the following sources that you may be unaware of, including:
+ Third parties (such as agencies on our behalf or our commercial partners);
+ Public directories and listings;
+ Personal interactions with Turia employees; and
+ Electronic information from email or the Internet.
Sensitive information
We may collect sensitive information or information relating to an individual’s health where such sensitive information is voluntarily provided to us, or where we have explicit consent from the individual, or where otherwise permitted by law.
For instance, this may include information regarding your racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership or associations, sexual orientation or practices, criminal record, health or genetic information, or certain aspects of your biometric information.
We may collect your credit card or banking details in order to procure payment for goods and services you request, however such financial information will be treated in a different manner to the rest of your personal information, as detailed below.
Usage Data
We may automatically collect information about how you use our website including:
+ IP address
+ Device type
+ Browser type
+ Pages visited
+ Time spent on pages
Cookies
We may use cookies and tracking technologies to improve user experience and analyse website performance. A cookie is a piece of information that our web server may send to your machine when you visit our Sites. The cookie is stored on your machine, but does not identify you or give us any information about your computer, so is not personally identifiable information under Australian law. A cookie helps us to recognise you when you re-visit our Sites and to co-ordinate your access to different pages on the Sites. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you wish to do this, refer to your browser instructions or help screen to learn more.
How We Use Your Information
Turia will generally only use and disclose your personal information if the disclosure is necessary to answer your enquiry or request, to supply you with goods and/or services requested, or to complete the services we provide.
When Turia collects personal information from you, we may use it for the reasons we collected it and for other reasonable business purposes, which may include to:
+ Process purchases
+ Provide access to digital products
+ Send program updates and important service emails
+ Provide customer support
+ Improve our website and services
+ Send marketing communications (if you opt in)
You may unsubscribe from marketing emails at any time. If you wish to adjust your marketing preferences, our Sites may provide you with opt-in/opt-out preferences and if so you should use those to tailor your experience to your liking.
We will only use sensitive information we hold about you for the primary purpose for which it was collected or for a purpose directly related to the primary purpose, and where you would reasonably expect us to use or disclose it for that purpose.
Payment Processing
Payments are processed through secure third-party providers such as Kajabi, Stripe, Shopify Payments or similar platforms.
We do not store full credit card details on our servers.
Payment information is processed securely by our third-party payment providers and is only disclosed where necessary to process payments, prevent fraud, or as otherwise required by law.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers who help operate our business, such as:
+ Payment processors;
+ Email marketing platforms;
+ Website hosting providers; and
+ Analytics tools.
These providers only receive the information necessary to perform their services and only:
+ Where we have sought your consent or as otherwise allowed or required by law;
+ To our related companies, contractors, suppliers or service providers for the purposes of providing products and services on our behalf and performing our administration and other operations, including accounting and finance checks, IT, marketing, record keeping and statistical purposes, market research, safety purposes, fulfilment services and/or Site traffic analysis;
+ To any entity to which we propose to assign any part of our business; or
+ To other organisations with whom we have contractual agreements.
If any such third parties collect your information they will have their own obligations regarding treatment of your information, and if you have any concerns about those parties you should liaise with them directly.
Data Storage and Security
Personal information we collect may be stored electronically using cloud-based service providers and platforms used to operate our business, including providers located in Australia and overseas. Some of the companies we use may store or process personal information in countries including the United States, Canada, Singapore and other countries in which our service providers operate.
These service providers are engaged pursuant to terms requiring appropriate privacy and data protection standards in respect of this information. In all instances of overseas disclosure, we will take reasonable steps to ensure that the transfer of your personal information is carried out in accordance with applicable privacy and data protection laws.
We will not send your personal information outside of Australia unless:
+ it is necessary to provide our goods and/or services to you;
+ you have provided your consent;
+ we reasonably believe that the recipient will handle the information in a manner consistent with applicable privacy laws; or
+ it is otherwise permitted or required by law.
We take reasonable steps to ensure personal information is not retained longer than necessary, unless we are required or permitted by law to retain it.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use physical, electronic and managerial safeguards to help secure the personal information we hold and limit access to authorised personnel only. We will never lose effective control of your personal information other than as detailed in this Privacy Policy.
Access to Your Information
You may request access to the personal information we hold about you, except where law allows us to refuse your request, in which case we will provide reasons why we have refused. A small access fee may be payable to provide this information. We may provide you with this information verbally or in writing, as may be appropriate.
Additionally, if you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible.
To request access to your information or request corrections if your information is inaccurate, please contact us at: [email protected].
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
This Privacy Policy is strictly limited to our collection, storage and use of personally identifiable information collected via the Sites or otherwise in the course of our business, and does not apply to any third parties.
Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will always be available on our website.
Privacy Concerns or Complaints
If you have any queries or concerns about your personal information, or would like to make a privacy or personal information related complaint, please contact our Privacy Officer for assistance (see details below). We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time or the time required by the Privacy Act.
If we are unable to satisfactorily resolve your concerns or complaint, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact us
You can contact us as follows:
Privacy Officer
Fenua Ventures Pty Ltd ATF Pitt Hoskin Trust trading as Turia Pitt International
PO Box 74 Byron Bay NSW 2481
Email: [email protected]
